Frequently Asked Questions2022-03-04T05:45:28+00:00

FREQUENTLY ASKED QUESTIONS

Where do I park? 2021-10-06T00:20:50+00:00

We have onsite parking available however we do have busier times in the clinic. Saturdays and later afternoons often guarantee a spot onsite. Otherwise, there is free street parking on adjacent streets available. Discuss your parking requirements with our referrals co-ordinator and they will discuss with you parking options. We recommend you aim to arrive at least 10 minutes before your scheduled appointment time for the first session. 

What funding is available to me? Does ARC bulk bill?2021-12-21T04:16:36+00:00

ARC does not bulk bill, but we accept the Medicare Chronic Disease Management Plans to use towards your therapy costs.  

 ARC is also registered with all of the main private health providers. Our referrals co-ordinator can discuss with you your likely code for treatment so you can approach your health fund with regards to what rebate is available to you.  

 ARC is an NDIS registered practice, and we work closely with participants, family members, support co-ordinators, plan managers and the other people involved in your care. 

 ARC also sees clients who receive funding through My Aged Care Home Care Packages, the department of veteran affairs (DVA) and icare. 

 If you are unaware of what funding you may be eligible for, our referrals co-ordinator can walk you through this, based on your situation on the phone. 

Can I see other therapy disciplines at ARC?2021-06-09T00:16:28+00:00

Yes. Our therapy team can make referrals to other disciplines both within and external to the ARC team. Any questions about referrals should be discussed with your ARC therapist or when contacting our referrals co-ordinator for the first time. Our team work closely, therefore seeing different disciplines within the team can save repetition, time and money. 

How often will I need to attend therapy?2021-10-06T00:17:01+00:00

During your initial assessment session, your therapist will provide and carefully discuss your unique treatment plan. These recommendations are based on the thorough assessment conducted during the initial visit. You will have the opportunity to discuss your treatment and plan. It’s important you fully understand what is recommended. 

What happens at my first session?2021-12-21T04:17:45+00:00

Your first session is usually booked for 2 hours. Your therapist will use the majority of the first session completing your assessment, conducting outcome measure testing, talking you through your treatment plan, starting treatment and setting your homework. It’s a busy session and there is a lot to get through. Your therapist is likely to require some of the booked 2 hours to complete all of the necessary paperwork, follow up, planning, liaison and referrals or anything else your assessment has highlighted is needed. 

It is possible to be seen at my local gym/pool?2021-06-09T00:14:10+00:00

Yes. Our team can assist with scoping out access if a facility is new to you. We see clients in their local leisure centres, gyms, park gyms and even at the beach! Check out our hydrotherapy page

Where can I see an ARC therapist? Can I have a therapist visit me at home?2021-12-21T04:18:04+00:00

Our therapy team can see you in either of our clinics in Artarmon or Caringbah. We also have a large community team of therapists who can see clients in their own homes all across Sydney. 

Do I need to prepare for my first session?2021-12-21T04:25:36+00:00

Do I need to fill out forms? 

Yes, there are certain details we need about you ahead of your assessment date. We have made this very easy and our referrals co-ordinator will walk you through the process. Links to these forms will be provided in your welcome email.

What do I wear? 

We ask our clients to wear loose, comfortable clothing and shoes suitable for standing or walking in, as appropriate for you.

Who shall I bring with me? 

Anyone from your support network is welcome to attend our clinic with you. 

How long do I wait to be seen?2021-06-09T00:10:45+00:00

If you contact ARC about making a referral or a selfreferral, our referrals co-ordinator will gather information so that they can organise an assessment with the best therapist to suit your needs. At this point, they can give you options to choose from of when your first session can take place. 

Do I need a referral to see an ARC therapist?2021-06-09T00:10:03+00:00

No, you can selfrefer. We see many clients who have been referred by another health professional, but this is not a requirement. 

What exactly is a neuro physio/OT?2021-12-21T04:27:17+00:00

Any registered physiotherapist or occupational therapist can call themselves a neuro physio or neuro OT. There is no formal examination or assessment which qualifies you to use these titles and it’s usual practice in the profession to use those titles when this is your chosen area of specialty and clinical practice. Our therapists at ARC have a high level of clinical expertise in the area of neurological rehab and we carefully choose our team based on a high level of clinical skill. If you have a neurological condition, it’s important to see a therapist who works in the field of neurology as it’s a very specific domain of therapy practice. If you break a bone you will see an orthopaedic doctor. Think of this as the same thing. 

I need help with disability accommodation, is this something you can assist me on?2021-06-08T23:58:07+00:00

We see clients that usually reside outside of Sydney and travel to us because of our level of skill and reputation. If this is you, give our referrals co-ordinator a call and they will talk you through suitable local accommodations options that will meet your needs. We are not affiliated to any operators however can point you in the direction of some accommodation we are aware of in the area. 

NDIS – Where do I start2021-10-06T00:50:27+00:00

The NDIS supports Australian’s under 65 with a permanent disability that impacts their everyday life.

If you think you might be eligible for the NDIS, you can download an Access Request Form (ARF) and a Supporting Evidence Form (SEF), work with your GP, allied health, and specialist medical professionals to prepare and provide the information required.

See Applying to access the NDIS | NDIS for further information.

Visit our NDIS page for more information

How do I know if therapy is going to help me?2021-12-21T04:30:07+00:00

Neuro therapists are very highly skilled in assessments. Gathering a detailed history, together with a thorough examination, testing, and careful goal setting forms the basis for having a clear conversation of how therapy treatment may help you. Our ARC therapists will discuss this will you during your very first session.

A multidisciplinary team

Depending on what stage of the rehab journey you’re at, you will work with our Neurological Physiotherapists, Occupational Therapists, Exercise Physiologists, a specialist housing team and a Neuromuscular Orthotist. Treatment is available in our Sydney rehabilitation centre, online via tele-health services or at your home, gym or in the local community.

WE ARE HERE TO HELP YOU

Our admin team are more than happy to discuss our services with you at any time including options that may be available to you for funding your program.

For further information email Natalie Williams our Referrals Co-ordinator on  referrals@archealth.com.au

ARC referrals coordinator
CONTACT US ON +61 (02) 9906 7777

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Neurological Physiotherapy

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Occupational Therapy

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Exercise Physiology

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Housing Solutions

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Allied Health Assistants

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Speech Pathology

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Pyschology

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Neuromuscular Orthotics

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Rehabilitation for a
better tomorrow

Giving you the best neurological rehabilitation possible.

Advance Rehab Centre focuses on you as if it was our own family.

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CLINIC HOURS

Mon – Thurs 8 – 7pm
Fri 8 – 5pm
Sat 8 – 4pm

 +61 (02) 9906 7777

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